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[Privacy Policy]

EasternGear values the privacy of its customers and strictly complies with relevant laws and regulations to protect personal information. This privacy policy explains how your personal information is collected, used, stored, and processed.

1. Types of Personal Information Collected and Methods of Collection

(1) Types of Personal Information Collected

Required: Name, Email Address, Phone Number, Company Name, Business Type, Industry, Additional Notes
Optional: Schedule, Other Information Provided

(2) Methods of Collection

Directly provided through the website inquiry form, quotation requests, and event applications
Voluntarily provided via email, phone consultations, or exhibition applications

2. Purpose of Collecting and Using Personal Information

The collected personal information will be used for the following purposes:
  • Responding to customer inquiries and requests
  • Consulting for quotations and contract agreements
  • Proposing customized services and products
  • Providing information about exhibitions and events
  • Conducting marketing and promotional activities
  • Maintaining records to comply with legal obligations

3. Retention and Use Period of Personal Information

EasternGear retains personal information only until the purpose of its collection and use is achieved. Retention periods comply with relevant laws:
  • Records on contracts and cancellations: 5 years (Consumer Protection Act in E-commerce)
  • Records on payment and goods supply: 5 years (Consumer Protection Act in E-commerce)
  • Records on customer complaints or disputes: 3 years (Consumer Protection Act in E-commerce)
  • Website visit records: 3 months (Communications Privacy Act)

4. Third-Party Provision of Personal Information

EasternGear does not provide personal information to third parties without the customer’s consent, except in the following cases:
  • When required by law
  • With prior consent from the customer

5. Rights of Data Subjects and How to Exercise Them

Customers have the following rights concerning their personal information:
  • Request access to personal information
  • Request correction of personal information
  • Request deletion of personal information
  • Request suspension of personal information processing
Requests can be made via written letter, email, or phone to EasternGear’s Customer ServiceCenter (office@epglab.com).

6. Procedures and Methods for Destroying Personal Information

EasternGear promptly destroys personal information when its retention period expires or its processing purpose is achieved.
  • Procedures: Information is moved to a separate storage area after achieving its purpose and is destroyed without delay unless required by law.
  • Methods:
    • Electronic files: Permanently deleted to prevent recovery
    • Paper documents: Shredded or incinerated

7. Measures to Ensure the Security of Personal Information

EasternGear implements the following measures to safeguard personal information:
  • Restricting access to personal information
  • Minimizing access rights and conducting regular training
  • Installing and managing security software
  • Controlling access to physical storage locations

8. Use of Cookies

EasternGear may use cookies to enhance the user experience on its website. Cookie settings canbe adjusted via your browser.

9. Personal Information Protection Officer

  • Officer: Yoo-Hyun Kwak
  • Position: CEO
  • Contact: +82-54-977-1997 / office@epglab.com
For inquiries, complaints, or damage claims regarding personal information, you may contact the officer listed above.

10. Notification Obligation

This privacy policy takes effect on January 1, 2025. Any additions, deletions, or modifications to this policy will be announced in advance through the website notice.

This policy is designed to protect customers' personal information and build trust. EasternGear is committed to providing reliable services to its customers.